Contacting Dumbify Support

Need help with Dumbify? You can reach our team through the in-app chat or by email. Our goal is to resolve issues quickly and collect feedback that improves your experience.

Written By RSC

Last updated 4 months ago

How It Works

Contact Options

  • Chat Widget: Available on our website for quick questions or general help.

  • Email: Send detailed inquiries to support@help.dumbify.com.

Reporting Issues Effectively

To help us respond faster, please include the following details in your message:

  • Feature or Page: Where the issue occurs (e.g., Habits, Calendar, or Settings).

  • Steps Taken: What you were doing right before the issue appeared.

  • Expected vs. Actual Result: What you thought would happen, and what actually did.

  • Screenshots or Error Messages: Optional, but extremely helpful.

Example:

While creating a new habit in the Habits view, the Save button did not respond. I expected the habit to be added to my list, but nothing changed after clicking it. No error message appeared.

Notes

  • Support is currently in active development.

  • Response times may vary, as we’re refining workflows and building dedicated coverage.

  • There are no service-level guarantees (SLAs) at this time.

Related Articles

  • Troubleshooting Common Issues

  • Reporting Bugs or Feedback

  • Navigating Dumbify